This Refund and Cancellation Policy applies to all purchases made through the Fanzy AI website and platform, including subscriptions, pay-per-view content, digital content, virtual credits, tips, private messaging services, and other paid features.
By making a purchase through the Service, you agree to this Refund and Cancellation Policy.
You may cancel your subscription at any time through your account settings or by contacting us at support@ifanzy.com.
Cancellation will take effect at the end of your current billing period. You will continue to have access to the applicable subscription benefits until the end of that billing period.
To avoid being charged for the next billing period, you must cancel your subscription before the applicable renewal date.
Cancelling a subscription does not automatically entitle you to a refund for any amounts already paid. Unless otherwise required by applicable law, subscription fees already charged are non-refundable and will not be prorated.
↑ Back to topUnless otherwise stated at the time of purchase, subscriptions automatically renew at the end of each billing period using the payment method associated with your account.
By purchasing a recurring subscription, you authorize Fanzy AI and its payment service providers to charge the applicable subscription fee on each renewal date until the subscription is cancelled.
You are responsible for cancelling your subscription before the renewal date if you do not wish to continue the subscription.
↑ Back to topDue to the immediate delivery and digital nature of our services, purchases are generally final and non-refundable once the relevant digital content, subscription benefits, virtual credits, private messages, or other paid services have been delivered, accessed, unlocked, viewed, credited, sent, or used.
A refund may be considered in the following circumstances:
Submitting a refund request does not guarantee that the refund will be approved.
↑ Back to topUnless otherwise required by applicable law, refunds will generally not be provided in the following circumstances:
This section does not limit any mandatory rights available to you under applicable law.
↑ Back to topPurchases of virtual credits, pay-per-view content, private messages, tips, digital media, and other immediately delivered digital items are final and non-refundable once they have been credited, unlocked, viewed, sent, accessed, or used.
Virtual credits have no cash value and cannot be exchanged, transferred, withdrawn, or redeemed for cash unless expressly permitted by Fanzy AI or required by applicable law.
Tips and voluntary payments made to creators are generally final and non-refundable once completed, except in cases of unauthorized transactions, duplicate charges, technical errors, or where otherwise required by law.
↑ Back to topFanzy AI may, where appropriate, issue a full or partial refund based on:
Any partial refund is granted at our discretion unless otherwise required by applicable law.
Where a partial refund is approved, the value of any digital content, subscription benefits, virtual credits, or services already accessed or used may be deducted from the refundable amount.
↑ Back to topTo request a refund, contact us at:
Email: support@ifanzy.com
Your refund request should include:
Refund requests should generally be submitted within 14 days of the transaction date, unless a longer period is required by applicable law.
We may request additional information to verify your identity, confirm the transaction, prevent fraud, or investigate the refund request.
↑ Back to topWe will normally review a complete refund request within 7 business days.
If a refund is approved, it will generally be returned to the original payment method used for the transaction.
Depending on your payment provider, bank, card issuer, or financial institution, it may take an additional 5 to 15 business days for the refunded amount to appear in your account.
Refund processing times may vary and are partly controlled by third-party payment providers and financial institutions.
↑ Back to topPurchases made through the Apple App Store, Google Play, or another third-party payment platform may also be subject to that platform's refund, billing, and cancellation rules.
Where required by the applicable platform, refund requests must be submitted directly to that platform.
Fanzy AI does not control and cannot guarantee the approval, timing, or outcome of refunds processed by third-party platforms.
↑ Back to topIf you believe that a transaction was made without your authorization, contact us at support@ifanzy.com as soon as possible.
You may also need to contact your payment provider, bank, or card issuer.
We may suspend access to the relevant account or transaction while we investigate suspected fraud, unauthorized activity, payment disputes, or chargebacks.
↑ Back to topYou will not normally be entitled to a refund where your account is suspended or terminated because you violated our Terms of Service, Content Creation Policy, payment rules, community standards, or applicable law.
This does not affect any mandatory rights available to you under applicable law.
↑ Back to topWe may update this Refund and Cancellation Policy from time to time.
Any changes will become effective when the revised policy is posted through the Service, as indicated by the "Last Updated" date.
Your continued use of the Service after the revised policy becomes effective constitutes acceptance of the updated policy, to the extent permitted by applicable law.
↑ Back to topFor subscription cancellation, billing questions, refund requests, or other payment-related enquiries, please contact us at:
Fanzy AI Support
Email: support@ifanzy.com