Complaints Policy

iFanzy is committed to providing a safe, respectful, and compliant platform for users and creators.

You may submit a complaint if you believe that content, user behavior, account activity, payment activity, or platform operation violates our Terms of Service, Privacy Policy, Creation Policy, or applicable laws.

Complaints may include, but are not limited to:

Unauthorized use of your image, likeness, or content.
Copyright or intellectual property infringement.
Non-consensual content.
Suspected minor-related content.
Harassment, abuse, threats, or impersonation.
Payment, subscription, cancellation, or refund issues.
Account access or safety concerns.

Please send your complaint to:

Email: support@ifanzy.com

For urgent safety issues, please contact:

Email: support@ifanzy.com

Please include as much detail as possible, including your account email, relevant URLs, screenshots, transaction details, and a clear description of the issue.

We will review complaints in good faith and take appropriate action, which may include removing content, restricting account access, issuing refunds where applicable, or requesting additional information.

If you disagree with the outcome of a complaint, you may request a review by replying to our decision email.